About

Cognovent Technologies Pvt. Ltd. is incorporated on 16 May 2024 .

Cognovent Technologies Pvt. Ltd. is a leading mid-sized Contact Center and Business Process Outsourcing (BPO) company headquartered in Pune, Maharashtra, India. We’re small enough to care yet big enough to serve the world’s leading brands. We generate value, drive meaningful impact, and accelerate your business forward.Leveraging our customer experience ecosystem, we ensure customers are happy at every touchpoint in your business. Whether for customer care or daily operations, we offer various front- office and back-office outsourcing services, including omnichannel, multilingual contact center solutions, business process outsourcing (BPO) solutions, and digital mailroom solutions. Leveraging our dedicated Business Engineering team, we ensure growth through customer collaboration to improve processes and workflows using Lean Six Sigma methodologies. We relentlessly strive for operational excellence, continuously exceeding contractual service level agreements (SLAs) with each of our client partners.

ISO-Certified Processes

Cognovent follows ISO 9001 standards for quality management.

Regular Audits

Cognovent undergoes regular information security audits

Secure data storage

Cognovent uses encryption and access controls to protect client data.

Aim

To generate value, drive meaningful impact, and accelerate business growth through advanced IT and BPO solutions

Vision

To leverage technology to deliver reliable, quality services with state-of-theart functionality and efficiency, ensuring client confidence and satisfaction.

Mission

To provide the highest quality services in BPO and IT sectors, helping clients save time and money while improving their revenues. We aim to empower our employees with advanced knowledge and skills for better service delivery.

Partnerships for authentic experiences.

Why Choose Us

REDUCED COSTS

Outsourcing business processes to a third-party provider will reduce overall costs by leveraging economies of scale and specialized expertise.

Improved Efficiency

BPO providers have refined processes and best practices that improve productivity, quality and speed.

Access to Talent

Gain access to a larger talent pool with specialized skills without having to build in-house.

Increased Focus

Free up internal resources to focus on core competencies and strategic initiatives

Scalability

Easily scale operations up or down as business needs change

Enhance Quality

Adopt industry best practices and new technologies to enhance service quality